What is Telemedicine?
Is telemedicine appropriate for every medical condition?
No. Telemedicine is designed to handle non-emergency medical issues. You should not use Telemedicine if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While telemedicine is not intended to replace your primary care doctor for common or chronic conditions, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.
What are the most common conditions you treat?
Our doctors are trained to treat a wide range of conditions. Some of the most common are:
Cold & Flu
How do I sign up for Telemedicine account?
You can easily sign up or activate your account by using one of the following methods:
Fill out our enrollment form
Contact us at 832 819 8552
When can I start using my Telemedicine service?
You can start using Telemedicine immediately after you sign up and activate your account. Sign up and activation are totally free. Once you have an Telemedicine account, you can view available appointment times, and schedule an appointment with the doctor.
When is Telemedicine available?
Use Telemedicine anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.
Can Telemedicine be accessed on mobile devices?
Yes, Telemedicine can be accessed on most mobile devices with an Internet connection.
Can a provider prescribe medication as part of an Telemedicine visit?
Yes, if the telemedicine doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of the pharmacies near you. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.
Is Telemedicine safe and private?
Yes, Telemedicine is safe and private. Telemedicine is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected doctor and pharmacy.
What system requirements do I need for telemedicine videoconferencing?
To use video conferencing you need:
- Windows®7, Vista, or XP
- A Mac running OSX 10.6 (Snow Leopard) or superior.
- Highspeed internet connection
- A webcam with at least 1.3 megapixels
- Microphone (most webcams already have microphone built in)
Telemedicine Prescription Policy
Doctors providing consultations for Telemedicine members offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor.
It is important to note that Telemedicine is not a drug fulfillment warehouse. In the event a doctor does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care doctors or other specialists for extended care. Telemedicine doctors do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction).
** Telemedicine services are limited to only phone consultations with the ability to prescribe in Texas.